PRIVACY POLICY

Last updated: 28 August 2026

Carnivore Origins respects your privacy and is committed to handling your personal information carefully, transparently and responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be disclosed, and how you can access, correct or raise concerns about your information.

In this policy, “Carnivore Origins”, “we”, “us” and “our” refer to Carnivore Origins and its skincare, retail, coaching and related business activities.

INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect:

• Your name

• Email address and telephone number

• Billing, delivery and postal addresses

• Order, payment and transaction information

• Products purchased, wishlist items and shopping preferences

• Account, membership and loyalty-program information

• Reviews, photographs, testimonials and messages you choose to provide

• Competition, giveaway, survey or event-entry information

• Communications sent through email, chat, contact forms or social media

• Website activity, device information, browser type, IP address, cookies and analytics data

• Information required to arrange coaching, consultations, classes or events

• Health, dietary, lifestyle or wellbeing information that you voluntarily provide during coaching or consultation services

We aim to collect only information that is reasonably necessary for our business activities.

SENSITIVE AND HEALTH INFORMATION

Health and wellbeing information is considered sensitive information.

We only collect this information when it is reasonably necessary to provide a coaching, consultation or related service and you have consented to its collection, or where collection is otherwise permitted by law.

Providing health information is voluntary. However, we may be unable to provide certain coaching or consultation services without enough relevant information to understand your circumstances.

Carnivore Origins skincare, coaching and website content do not replace diagnosis, treatment or advice from a qualified healthcare professional.

HOW WE COLLECT INFORMATION

We generally collect personal information directly from you when you:

• Place an order

• Create an account or join our loyalty program

• Subscribe to marketing emails

• Complete a contact, consultation or coaching form

• Attend a market, class, event or consultation

• Enter a promotion, competition or giveaway

• Leave a review or testimonial

• Communicate with us by email, chat, telephone or social media

• Browse or interact with our website

Some technical information is collected automatically through cookies, analytics and similar website technologies.

We may also receive information from service providers involved in processing orders, payments, deliveries, website activity or customer communications.

WHY WE COLLECT AND USE INFORMATION

We may use personal information to:

• Process, pack, deliver and manage orders

• Provide customer service and respond to enquiries

• Process refunds, replacements and guarantee claims

• Administer accounts, memberships and loyalty points

• Provide coaching, consultations, classes or events

• Manage subscriptions, promotions and competitions

• Send order confirmations, tracking updates and other service messages

• Send marketing communications where you have consented or where otherwise permitted

• Request or display customer reviews and testimonials with permission

• Improve our website, products, services and customer experience

• Analyse website traffic, engagement and advertising performance

• Detect fraud, misuse, technical problems or security threats

• Maintain business, accounting, tax and legal records

• Comply with legal and regulatory obligations

We do not sell customer lists or personal information.

MARKETING COMMUNICATIONS

If you subscribe to our mailing list or otherwise consent to receive marketing, we may send information about products, launches, restocks, events, offers and Carnivore Origins news.

You can unsubscribe at any time using the unsubscribe link in an email or by contacting us at carnivoreorigins@gmail.com.

Unsubscribing from marketing will not prevent us from sending necessary transactional messages about an existing order, account or service.

COOKIES AND WEBSITE ANALYTICS

Our Wix website and connected services may use cookies and similar technologies to:

• Keep the website functioning

• Remember cart contents and preferences

• Understand how visitors use the website

• Measure traffic, clicks and conversions

• Improve website performance

• Support advertising and remarketing where enabled

• Help prevent fraud and maintain security

You can manage cookies through your browser settings and any cookie controls provided on our website. Disabling some cookies may affect how the website functions.

PAYMENTS

Payments may be processed through third-party payment providers such as Wix Payments, PayPal, Afterpay or other payment options displayed at checkout.

Carnivore Origins does not directly receive or store your complete payment-card details. Payment providers process that information under their own privacy policies and security practices.

WHEN INFORMATION MAY BE DISCLOSED

We may disclose relevant personal information to trusted service providers where reasonably necessary to operate the business, including:

• Wix and website-hosting providers

• Payment processors

• Australia Post, couriers and delivery providers

• Email, customer-service and communication platforms

• Analytics, advertising and technology providers

• Accountants, insurers, professional advisers and IT support

• Contractors assisting with order fulfilment, events or business administration

• Government, regulatory or law-enforcement bodies where required or authorised by law

We only provide the information reasonably required for the provider to perform its role.

OVERSEAS PROCESSING

Some technology, website, payment, email, analytics and cloud-service providers may store or process information outside Australia, including in the United States, Israel and other countries in which those providers operate.

Privacy protections in another country may differ from Australian law. We take reasonable steps when selecting and using service providers, but their handling of information is also governed by their own privacy terms and security practices.

REVIEWS, TESTIMONIALS AND PHOTOGRAPHS

We may publish reviews, testimonials, first names, locations or photographs only where they have been provided for that purpose or we otherwise have permission.

You may contact us if you wish to withdraw permission for future use. We will take reasonable steps to remove the material from channels under our control, although previously printed materials or content already shared by others may not be fully recoverable.

SECURITY

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include:

• Password-protected accounts and systems

• Access restrictions

• Reputable website and payment platforms

• Security updates and monitoring

• Limiting access to people who genuinely require the information

No internet transmission or storage system can be guaranteed completely secure. If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal obligations.

RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain business and transaction records, resolve disputes, or comply with tax, legal and regulatory requirements.

When information is no longer required, we take reasonable steps to destroy it securely or remove identifying details, unless retention is required by law.

ACCESSING OR CORRECTING YOUR INFORMATION

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

Contact carnivoreorigins@gmail.com with your request. We may need to verify your identity before providing access or making a correction.

We will respond within a reasonable period. If we cannot provide access or make a requested correction, we will explain why where required by law.

You may also be able to update some information directly through your website account.

PRIVACY COMPLAINTS

If you believe we have mishandled your personal information, please contact:

Carnivore Origins
Email: carnivoreorigins@gmail.com

Please explain your concern and include enough information for us to investigate it.

We will acknowledge and investigate privacy complaints within a reasonable time and aim to provide a response within 30 days.

If you are not satisfied with our response and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

CHILDREN’S INFORMATION

Our website and online store are intended for use by adults. We do not knowingly collect personal information directly from children without the involvement or consent of a parent or legal guardian.

THIRD-PARTY LINKS

Our website may contain links to social-media platforms, payment providers or other external websites.

Carnivore Origins is not responsible for the privacy practices, security or content of websites operated by third parties. We recommend reviewing their privacy policies before providing personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The latest version will be published on this page with the date it was last updated.

CONTACT US

Questions, access requests, corrections or privacy complaints can be sent to:

Carnivore Origins
Email: carnivoreorigins@gmail.com